Delete Your Crescent Plus Account or Data
You can delete your Crescent Plus account and its associated data at any time — in the app, or by emailing us if you no longer have the app installed. You can also delete specific data without closing your account.
Delete in the App (fastest)
- Open Crescent Plus and sign in.
- Go to Settings → Account → Delete Account.
- Enter your password to confirm, then tap Delete.
Deletion takes effect immediately: you are signed out and your account can no longer be used.
Delete by Email Request
If you can't access the app, email support@crescent-plus.com with the subject "Account Deletion Request". Please send the request from the email address on your Crescent Plus account so we can verify it's you — we may follow up to confirm before deleting. We process deletion requests within 30 days.
Delete Specific Data Without Deleting Your Account
You don't have to close your account to remove data:
- In the app you can delete individual tasks, delete events you created, remove tags, and edit or clear your profile details and photo at any time. Deleted items are removed from your account right away.
- By email you can request deletion of any other specific data — for example particular contacts, messages, or records — by writing to support@crescent-plus.com with the subject "Data Deletion Request". Describe what you'd like removed and send the request from your Crescent Plus account email so we can verify it's you. We process these requests within 30 days.
What Is Deleted
Deleting your account removes your profile, public contact card, contacts, tasks, private conversations, relationship records, notifications, and profile/event images you own, and withdraws events you created. Your sign-in credentials are deleted and cannot be used again.
What May Be Retained
Some records must be kept for a limited time, as described in our Privacy Policy: closed support requests and dismissed reports for up to two years, safety cases involving enforcement for up to five years, and resolved held-message records for up to 90 days — unless a longer period is required by law, security needs, dispute resolution, or a legal hold. Where retention is required, records are disconnected from your account and given a pseudonymous identifier where permitted. Transaction records for paid event registrations are retained as required for financial record-keeping. Event organizers may separately retain registration details you shared with them as their attendee or customer, under their own privacy practices.
Questions
Contact support@crescent-plus.com with any questions about deletion or your data.