How can we help?

Quick answers for the most common questions — and a direct line to a human when you need one.

Your card & QR code

Set up your profile in the app, then share from My QR Code. Your QR opens your public web card on any phone — the other person never needs the app. You can also share your card link or a .vcf from the share sheet, or copy an email-signature link from Settings.

Scanning cards

From the dashboard, tap Scan Card to read a paper business card with AI, or use the QR scanner for Crescent Plus cards, vCards, MECARD codes, and LinkedIn QR codes. Scanned contacts are tagged with the event where you met — verify important details after scanning.

Booking & calendar

Connect Google Calendar under Settings → Booking and your public card offers real open time slots, so new contacts can book a meeting with you directly. You can disconnect a calendar there at any time. Outlook support is coming soon.

Frequently asked questions

Does the other person need Crescent Plus to exchange info?

No. Your QR code works with any phone camera — it opens your public web card, where they can save your contact (.vcf) with one tap and share their info back through a short form. Their details land in your contacts the next time you open the app.

Where do my invites go, and why is one still pending?

When you invite a contact, Crescent Plus sends an email or text with your name and card link on your behalf. Delivery can take a few minutes; an invite shows as pending until it's sent.

How do I export contacts to my phone or CRM?

Open any contact and use the export action to save them to your phone, or export your contacts for your CRM. Your network is yours — there's no lock-in.

What does Crescent Plus do with my scanned cards and data?

Card text is processed only to extract contact fields, and we never sell your information or share it for advertising. The full details are in our Privacy Policy.

How do I delete my account?

In the app: Settings → Account → Delete Account. This removes your account data and private conversations. Limited pseudonymized safety records may be retained as explained in the Privacy Policy. You can also use the form on this page to request deletion by email.

How do reporting, blocking, and message review work?

Use the menu on a user, message, event, organization, or public card to submit a report. Crescent Plus gives you a case number and sends the report to authorized operations staff. Blocking immediately stops new direct messages and contact shares in Crescent Plus. Messages that trigger safety checks may be held for review before delivery. If you want to appeal an action, contact Support with your case number.

Notifications aren't arriving — what should I check?

Make sure notifications are enabled for Crescent Plus in your phone's system settings, and that you're signed in. If they still don't arrive, send us a message with your device model and we'll dig in.

Contact support

We answer at info@pantheontechnologies.us — or use the form and we'll get back to you.